How do I calculate the maximum policy value?
This is the total value of all bikes and spares at home including multiple bikes that you own. Spares should only include components that normally form part of the bike and are not included in the Accessories & Spares or Clothing & Headgear lists. These normally include spare wheels, spare forks, saddles, handlebars, chainsets, workshop tools and workstands.
What is the total value away from the home?
This is the total value of bikes and equipment that you take away from the home at any one time. If you have 4 bikes but only take one out at a time then it'll be the value of your most expensive bike including any spares such as wheels.
If you have a partner or family members who cycle then you may need to add up the total value of all the cycles and kit that goes out at any one time.
When calculating the values don’t forget that we we include £250 or 10% (whichever is the greater) of your total sum insured for each of accessories & spares, clothing & headgear and bike boxes.
I've got a second set of expensive race wheels - are these covered?
They can be easily covered under your Bikmo Policy. Your 'Maximum Bike Value Away From Home' can be increased to cover a second set of wheels or, depending on the value of your wheels, they may be covered under the accessories and spares cover.
You have cover for £250 or 10% of your total sum insured for accessories and spares, which could be used for a second set of wheels. For example, if your total sum insured is £5,000, then you have £500 of cover for accessories and spares.
I ride trail centres in the UK - am I covered if I damage my bike whilst riding the trails?
Yes - trail centres are a large part of mountain biking in the UK and we wouldn't exclude places that a lot of us ride. Your cover includes accidental damage to your bike(s), personal injury and third party liability. For full details of your cover, please refer to the Main Benefits page.
I have a bespoke bike with non standard components - can I insure my bike?
Yes - you can insure your bike irrespective of brand, model or upgrades. You need to decide on a value against which to insure and that's the value you'll pay your premium on.
If you have a classic or bespoke bike then we may ask for a specialist bike shop to confirm the value of your bike before approving a claim. If you're unsure as to the value of your bike, your local independent bike shop should be able to help.
What lock do I need for my bike?
You'll need a lock if you leave your bike in a public place and it's dependent on the value of the bike as to what lock rating you'll need. Check out our Lock Requirements in the Locks & Security section/tab for further details.
What does the bike need to be locked to in the house, garage or shed?
If the bike is in a locked house, garage, outbuilding, wooden or metal shed which is within the boundaries of your private residence, it does not need to be locked.
However, when away from home, if left unattended, the cycle must be locked, through the frame, to an immovable object using an approved lock. You are covered for a maximum of 24 hours including if locked at a train station.
What accessories & spares are covered under my policy?
As standard, you get £250 or 10% of the total sum insured to cover accessories & spares that are stolen or damaged at the same time as your bike, which include lights, panniers and GPS units (excluding smartphones). For a full list of what accessories & spares are covered, please visit the Accessories & Spares section in Product Definitions.
Are my clothes, shoes and helmet covered under my policy?
As standard, you get £250 or 10% of the total sum insured to cover clothing and headgear that are stolen or damaged at the same time as your bike. For a full list of what is covered under clothing and headgear, please visit the Clothing & Headgear section in Product Definitions
Can I use a local shop to replace or repair my bicycle?
This is possible, subject to agreement with Hiscox. You have two options with any claims - the first is to replace yourself or have repaired at a local shop, provided the costs are reasonable. This option is subject to an excess. For a replacement, you may elect to have the policy replacement undertaken by Bikmo.com - they'll source a replacement bike from a local retailer and you won't have to pay any excess provided it is a cycle claim above £1,000.
What do I need for proof of ownership?
It's particularly important that you have proof of ownership of any major cycle parts and/or lock. Proof of this could be packaging, manuals or photos of all of the relevant parts, clearly showing the make (and model if applicable) of that item.
Alternatively bank or credit card statements can be provided and in some occasions, retailers may be able to provide copy receipts for larger purchases.
To save you having to look back through old documents in the event of a claim, you can upload any photos or receipts to Your Account section of Bikmo Plus.
What do I do if I don't have receipt for my lock?
Please refer to the FAQ above - the receipts for locks are treated in the same way as for bicycles.
Can I make changes to my policy?
Yes. You can make changes to the value insured, contact details, bikes and equipment in Your Account section of Bikmo Plus. Any changes to the policy may be subject to a change in the price of the policy.
What if I want to cancel my policy?
We're confident that Bikmo Plus represents the most comprehensive and best value cycle insurance product on the market so we hope you're happy with it. If you do however wish to cancel your policy for any reason then you need to take the following steps;
You can cancel your policy within the first 14 days for any reason and receive a full refund of premiums paid.
Contact Bikmo Plus on 01244 470337.
What is public liability cover?
Public Liability is also known as personal liability or third party liability. It provides cover for claims brought against you by other parties for bodily injury or property damage as a direct result of your ownership or use of the cycle.
New for Old
Bikes can be priceless. You're covered for a replacement provided your sum insured is sufficient to cover the cost of a replacement bike at today's prices. There is no time limit on the age of bikes that can be insured.
Race Fee Cover
Race fees can be expensive whether you're competing in road, MTB or tri. With Bikmo Plus, you can claim up to £500 of race fees lost as a results of theft or an incident with your bicycle.
Don't like paying an excess on claims? We can replace your bike from a local retailer and won't charge you any excess. This is limited to cycle claims above £1,000 - all other claims are subject to a £100 excess.
Family & Friends
If your friend or family need to borrow a bike for the weekend then they'll still be covered under your insurance, to the value of the maximum equipment away from home. This only applies to bikes and kit, not personal accident or third party liability
It happens to all of us. If you're on a ride and can't make it back to your car or home as a results of an issue with your bike then we'll pay for transport back to your car, home or the nearest transport link up to the value of £150.
We know you can't ride all your bikes at once and taking out a policy on each of your bikes could be prohibitive. That's why we can offer up to a 50% discount for the bikes you leave at your house.
Compete regularly on the road, MTB or tri? You, your bikes and kit are covered before and after the start line in competition as long as your annual competition appearance fees don't exceed £5,000. That's most of us then.
Travel regularly with your bike for competitions or holidays? You can travel worry free with Bikmo+. You're covered year round for your equipment, anywhere in the world, whether in competitions, on a ride or during transportation.
No Claims Discount
We like to reward customers who look after their bikes. Stay with Bikmo Plus and you can earn up to 15% no claims discount, making our policy more unbeatable.
0% monthly payments
Pay for 12 months upfront and forget about it, or split the payments over 12 months, with 0% interest. There'll be an initial payment followed by rolling monthly payments. You're covered for as long as you pay your monthly installments and you won't pay any interest. Simple.
£2m Public Liability
Rest assured you're covered for any damage or injury caused to third parties up to the value of £2 million when cycling anywhere in the world, excluding the USA and Canada.
Theft, accidental & vandalism
Whether your bike is stolen, vandalised or you damage it whilst riding on the roads or trails, you're covered. Restrictions apply to locking requirements when your bike is left in a public place.
£20k Personal Accident
You have Personal Accident cover up to the value of £20,000, anywhere in the world, for serious injuries sustained from riding your bike.
Spares, Clothing & Bike Boxes
We know the value of the kit you ride or travel with, in addition to the value of your bikes. Whether it's lights, GPS, posh bib shorts, full face helmets or bike boxes, they can cost a lot to replace in the event they're damaged or stolen.
We include £250 or 10% (whichever is the greater) of your total sum insured for each of accessories & spares, clothing & headgear and bike boxes that are stolen or damaged at the same time as your bike.
For a full definition of the additional equipment included in your policy, please refer to the Product Definitions section.
Bikmo DNA+ Pack
To help you protect your bike, deter thieves and prove bike ownership in the event of theft, we're providing a Bikmo DNA+ kit worth £30 with every Bikmo Plus policy.
Bike lost or damaged in transit on the way to an event you've been building up to for months? You'll be covered for a replacement bike and equipment to help you compete. Our partners at Bikmo can even help you source a replacement from a worldwide network of bike rental companies.
Free Legal Advice
We all need it sometimes. If you're involved in an incident whether at fault or not then you can contact our partners at Bikmo who have arranged for Bikmo Plus policyholders to take advantage of free advice from Poole Alcock Solicitors.